Privacy Policy

Effective Date: July 15, 2025

At Liftworks Inc. ("Liftworks," "we," "us," or "our"), your privacy is paramount. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (liftworks.com), place orders, or use our services. Our services target U.S. customers only. By using our site, you consent to these practices.

1. Information We Collect

We collect the following types of information from U.S. customers:

Personal Information:

• Name, billing/shipping address (U.S. only), email, phone number (+1 format)

• Payment details (processed securely via PCI-compliant gateways; we do not store full card numbers)

• Account credentials (if creating an account)

Order and Usage Data:

• Products viewed/purchased (e.g., BendPak lift models, quantities)

• IP address, browser type, device info, pages visited

• Shipping preferences, freight instructions

Communication Data:

• Inquiries sent to Support@liftworks.shop, contact@liftworks.shop, or Sales@liftworks.shop

• Support tickets, chat transcripts

We collect this via forms, cookies, pixels, and server logs.

2. How We Use Your Information

We use your data to:

• Process and fulfill U.S. domestic orders (shipping within continental USA)

• Provide customer support and follow-up

• Send order confirmations, shipping updates, warranty info

• Improve site functionality and product recommendations

• Comply with U.S. legal obligations (tax, fraud prevention)

• Market similar products (with opt-out option)

3. Cookies and Tracking

Our site uses:

• Essential Cookies: For cart functionality, login sessions

• Analytics Cookies: Google Analytics (anonymized IP) to track U.S. site performance

• Marketing Cookies: Retargeting for U.S. lift categories viewed (opt-out via cookie banner)

Browser settings control most cookies. Disabling may limit site features.

4. Sharing Your Information

We share data only with U.S.-based partners:

• Service Providers: U.S. freight carriers (e.g., TL/LTL), payment processors, email services (all under strict agreements)

• Manufacturers: U.S. warranty claims (e.g., BendPak) with your consent

• Legal: Responding to U.S. subpoenas, fraud prevention, IRS/state tax authorities

• Business Transfers: In U.S.-based merger/acquisition scenarios

We do not sell your personal data to third parties.

5. Data Security

We implement industry-standard safeguards:

• SSL/TLS encryption for all transmissions

• Firewalls, intrusion detection, regular audits

• Employee access limited by role (need-to-know)

No system is 100% secure; we cannot guarantee absolute protection.

6. Your Rights and Choices (U.S. Customers)

• Access/Update: Email contact@liftworks.shop to review or correct data

• Deletion: Request removal (subject to U.S. legal retention for orders/taxes)

• Opt-Out: Unsubscribe from emails via link footer; cookie preferences in browser

• CCPA/CPRA (CA Residents): Rights to know, delete, opt-out of sale (exercised via Support@liftworks.shop—we do not sell data)

• Other States: Similar rights where applicable (e.g., Virginia, Colorado)

Requests processed within 45 days (extensions possible).

7. Children's Privacy

Our site complies with COPPA—no data collection from children under 13.

8. Third-Party Links

Links to U.S. manufacturers (BendPak) or freight sites have their own policies—we control neither.

9. Changes to Policy

Updates posted here with new effective date. Continued use = acceptance.

10. Contact Us

Liftworks Inc.
800 Uline Wy, Allentown, PA 18195, USA
Phone: +1 (970) 456-1957
Email: Support@liftworks.shop | contact@liftworks.shop | Sales@liftworks.shop

Last Updated: July 15, 2025​