Refund Policy

Effective Date: July 15, 2025

Liftworks Inc. proudly offers returns and refunds across all collections—4-post parking lifts, 2-post service lifts, portable car lifts, and scissor lifts—for U.S. customers only. We stand behind every shipment from our Allentown, PA distribution center. Review details below for seamless processing.

1. Return Window

• 30 Days from delivery date for all standard stock items

• Custom/special-order lifts (e.g., non-standard BendPak configurations): Non-returnable once production starts

• Contact Sales@liftworks.shop to confirm eligibility before returning

2. Eligible Items & Conditions

Returns accepted if:

• New, unused condition with no signs of installation, mounting, or operation

• Original packaging intact including all manuals, accessories, hardware, and warranty cards

• Resalable appearance—no damage, rust, or modifications

• Complete set with all components (e.g., adapters, power units, anchors)

Examples by Collection:

• BendPak XPR-10AS 2-post: Returnable if arms never extended

• QuickJack BL-7000EXT portable: Pads/seals unbroken

• PL-12KX 4-post runways: No tire marks on platforms

3. Non-Returnable Items

• Installed, tested, or mounted lifts

• Electrical components opened (controls, VFDs)

• Cut-to-order cables/hoses

• Hazardous materials or fluids

• Final-sale items marked at checkout (rare)

4. Return Process (RMA Required)

1. Request RMA: Email Support@liftworks.shop with order #, product details, reason, photos within 30 days

2. Approval: Receive RMA # (1-2 business days)

3. Pack Securely: Use original box/packaging. Label clearly with RMA #. Include all accessories

4. Ship Back: Use provided prepaid label (defective/wrong order) or Customer-paid freight (change of mind). Ship to: Liftworks Inc., 800 Uline Wy, Allentown, PA 18195, USA

5. Inspection: 3-5 business days upon receipt

5. Refunds & Fees

• Refunds issued to original payment method

• Partial refunds for incomplete returns

• Store credit option (no fees)

6. Freight-Specific Rules

• Inspect at Delivery: Note damage on Bill of Lading BEFORE signing. Refuse if severe

• White-Glove Returns: Additional disassembly fees may apply ($150-300)

• Pallet/Over 150 lbs: Customer arranges return freight unless our error

7. Warranty vs Returns

Manufacturer warranties (BendPak lifetime structural frame) separate—contact contact@liftworks.shop for claims. Returns cover buyer's remorse; warranties cover defects post-install.

8. Cancellations

• Pre-Shipment: Free within 24 hours. 10% fee after 24 hours but before processing

• Email Sales@liftworks.shop immediately

9. Questions?

Liftworks Inc.
800 Uline Wy, Allentown, PA 18195, USA
Phone: +1 (970) 456-1957
Email: Support@liftworks.shop | contact@liftworks.shop | Sales@liftworks.shop

Last Updated: July 15, 2025

We process 95% of returns hassle-free—your satisfaction drives our 5-star pro reputation.